FAQs

Answers to your Questions

Shipping and Handling

How much does shipping cost?

Standard shipping via USPS is free with all orders across the continental US.

Can I get expedited shipping?

Yes. We offer expedited two-day shipping via Fedex at $45 across the continental US. Please contact customer service if you would like to expedite your order.

Do you ship internationally?

Yes. We provide international shipping. This price will depend on your location. Please contact customer service for more information.

How long will it take to get my package?

USPS usually takes 2-8 business days to deliver standard post.

How can I track my order?

Once your order is placed, a confirmation email with your tracking number will be sent to you.

Orders and Payment

Do I need an account to place an order?

No. You can place an order and check out as a guest.

What payment methods are accepted?

We accept all major credit cards and paypal.

Can I buy a Pomeus Gift Card?

Yes. Please contact customer service for more information.

How can I redeem a gift card or store credit online?

Simply apply your credit code to the coupon box available at checkout. The amount of your credit will then be applied to your purchase.

Returns and Exchanges

How can I cancel or change my order?

To change or cancel an order, please contact customer service within 24-hours of placing the order. Unfortunately, after this time, it will no longer be possible to change or cancel your order.

I changed my mind. How can I return my order?

Returns are accepted within 30 days from the shipped date.

Your order will include an invoice, return form, and/or customs documents. On your Return Form, check off the items you wish to return and list the return reason codes. Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

Please mail your online returns to the following address:

POMEUS
Attn: Online Returns
3313 Hyland Avenue
Costa Mesa, CA 92626

You should allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Please note all Gift Cards, E-Gift Certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.

My item arrived damaged. What do I do?

Pomeus products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags and small leather goods. For any manufacturing defects within this time frame, repairs are on us. We invite you to bring your item back to one of our Pomeus Retail stores or ship your item to Pomeus by insured and traceable means, to:

POMEUS
Attn: Repairs
3313 Hyland Avenue
Costa Mesa, CA 92704

Please include a note with your address, daytime phone number, email address and instructions, or use our Repair Service Request Form, which you can print out and send in to Pomeus along with your repair.

I’d like to exchange my order for another. Is this possible?

Absolutely. Please follow the procedure as for returning an order. Then simply re-order the item of your preference.

Leather Care

How do I care for my Pomeus handbags?

All of our handbags, accessories, and small leather goods are hand-crafted with the utmost attention to detail. As we work with a wide range of fine leathers, below are care instructions for each different type:

Brushed Leather
This leather is a cowhide base and has a matte surface with a stiff touch, which will get softer over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Brushed leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp.

Croco Print
This leather is a hand painted cowhide base with a hornback croc embossing. It has a matte surface, with glossy tips and a stiff touch, which will get softer over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Croco printed leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp.

Foil
This leather is a foil transferred cowhide base. It has a glossy surface, and a soft touch, which will get textured over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Foil leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp. It can get damaged if exposed to extreme heat, so keep away from dashboards, heaters and any hot surfaces.

Kid
This leather is a goat leather base. It has a glossy surface, and a very soft touch, which will get textured over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Kid leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp.

Lamb
Lambskin is a delicate material that feels soft to the skin. The surface of the leather has a semi-glossy finish and has an extremely soft touch. To maintain this leather, apply a weather resistant spray before use, making sure it is dry and clean before treating it. For constant protection, product must be treated periodically. Lighter colors (such as white, beige, yellow, etc) can catch the color of darker dyed items easily with heat, sweat or dampness (such as denim frictioning against your bag while worn cross body). Such stains are impossible to remove since the color bleeds into the lamb’s veinings. To prevent this, apply a few coats of the spray before use and avoid such friction at beginning of use.

Ostrich Print
This leather is a hand painted cowhide base with a hornback croc embossing. It has a matte surface, with glossy tips and a stiff touch, which will get softer over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Ostrich printed leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp.

Patent / Liquid
This leather is made of cowhide with a lacquer coating. It has a high-gloss surface, with a stiff touch, which will get softer over time. There is no need to protect this leather with a weather resistant spray. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth and re-wipe with a dry cloth. Patent leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp. Keep away light patent leathers from darker dyed items at all times.

Pebble
Pebble grain leather is made of tumbled cowhide. It has a semi-glossy surface, with a soft touch, which will get softer over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Pebble grain leather is not harmed by light rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp.

Turtle Print
This leather is a turtle embossed cowhide base. It has a matte surface, with a stiff touch, which will get softer over time. There is no need to protect this leather with a weather resistant spray, but isn’t harmful to do so. To remove every day dirt from the bag, simply wipe the leather with a damp, clean cloth. Turtle printed leather is not harmed by rain. However, if your bag gets extremely wet, lay flat to dry, away from any heat sources and keep away from darker dyed items while damp.

Suede
This leather is calf based, has a matte finish and is a soft touch. To maintain this leather, apply a weather resistant spray before use, making sure it is dry and clean before treating it. For constant protection, product must be treated periodically. Lighter colors (such as white, beige, yellow, etc) can catch the color of darker dyed items easily with heat, sweat or dampness (such as denim frictioning against your bag while worn cross body). Such stains are impossible to remove since the color bleeds into the suede’s veinings. To prevent this, apply a few coats of the spray before use and avoid such friction at beginning of use.

Any unanswered questions? Contact Us